1.How can chatbots boost sales by atleast 77%?
Chatbots revolutionize support and customer service by addressing many common inquiries instantly, 24/7. This immediate response satisfies users and allows human support agents to focus on complex issues that require a personal touch.
2. How are chatbots changing businesses?
The rapidly evolving digital world is altering and increasing customer expectations. Many consumers expect organizations to be available 24/7 and believe an organization's CX is as important as its product or service quality. Buyers are more informed about the variety of products and services available, making them less likely to remain loyal to a specific brand.
Chatbots serve as a response to these changing needs and rising expectations. They can replace live chat and other forms of contact, such as emails and phone calls.
3. Famous Companies Use Chatbot!
Starbucks, Spotify, The Wall Street Journal, Pizza Hut, Mastercard, Lyft, Whole Foods, Sephora, and many more successful businesses are selling through their business chatbot. Moreover, we know for a fact that 30,000 AI sales bots are already functional on Messenger!
47% customers are believed to complete buying processes through a chatbot. This is entirely based on the fact that sales chatbots are available 24/7 and are well-informed, pretty smart customer agents.
4. Boosting eCommerce Sales
Chatbots significantly enhance the user experience on eCommerce sites by guiding users through the conversion funnels:
- First Funnel: Home page → Category page → Product page → Cart
- Second Funnel: Cart → Checkout → Order Completed
In the first funnel, chatbots help users find products quickly and suggest additional items, increasing sales. In the second funnel, chatbots address questions about taxes, shipping, coupons, and return policies, reducing drop-off rates. This proactive assistance improves overall conversion rates by creating a more engaging and helpful shopping experience, similar to having a store employee ready to assist.
5. Best Smart Asistant
If we talk about sales chatbots, they are smart, they are built with intelligence, constantly trained to understand context, sentiment, emotion, intent, and everything possibly human. Therefore, they understand customer needs and ensure that they provide the correct, to-the-point information.
